HMRC's new charter makes taxpayer promises
HM Revenue and Customs (HMRC) has continued in its attempts to improve its relationship with taxpayers by issuing a new taxpayers' charter. It is called 'Your Charter' and was launched on 11 November 2009.
The Charter was included in the Fianace Act 2009 and sets out taxpayers' rights and how they should expect to be treated by HMRC. It also outlines what HMRC expects in return.
The new Charter says that, as a taxpayer, you can expect HMRC to respect you and treat you as honest. HMRC also pledges to help you to get things right, treat you even-handedly, protect your information and respect your privacy. There are more direct commitments to 'tackling people who deliberately break the rules and challenge those who bend the rules' and to keeping the cost of dealing with HMRC as low as possible. In return, HMRC also pledges to help you to get things right. The Charter is published alongside the 'HMRC Vision' (launched on 3 November 2009) which is a statement of HMRC's aspirations.
The Vision is closely linked to the Charter and is relatively brief. In some respects, it is similar to the vision (or 'mission') statements of of many large organisations (stating a commitment to professionalism and integrity, continuous improvement and succcess), but it also stresses HMRC's aspirations to undrstand and meet taxpayer needs. The Vision itself is a follows:
'We will close the tax gap, our customers will feel that the tax system is simple for them and even-handed, and we will be seen as a highly professional and efficient organisation.'
You can read both the Charter and Vision in full on HMRC's website: www.hmrc.gov.uk/charter/index.htm.
If you feel that HMRC is not acting towards you as a taxpayers in accordance with the Chater, the first step is to contact us.